AthleticsMD® Website, Mobile Application Privacy Policy & SMS Terms & Conditions

AthleticsMD® Website, Mobile Application, and SMS Privacy Policy

Effective Date: Updated 08/22/2025


Thank you for choosing AthleticsMD® (“we,” “us,” or “our”). This Privacy Policy explains how we collect, use, and safeguard your personal and health information in connection with our website, mobile application (“App”), and SMS messaging program. By accessing or using our Site, App, or SMS services, you agree to the practices described in this Privacy Policy.


☐ By checking this box, I consent to receive text messages related to appointment reminders, billing notices, follow-up messages, and limited promotions from AthleticsMD®. You can reply "STOP" at any time to opt out. Message and data rates may apply. Message frequency may vary. Text HELP to 844-348-6348 for assistance. For more information, please refer to our Privacy Policy and SMS Terms and Conditions on our website.


1. Information We Collect

Personal Information
We collect only information relevant to the safe and effective delivery of care, including:

  • Name, date of birth, age, gender
  • Mailing address, email, phone numbers, and communication preferences
  • Health history, lab results, imaging, treatment records
  • Billing, payment, and insurance details
  • Account information, portal login credentials, and correspondence with our staff


Automatically Collected Information
When you interact with our Site or App, we may automatically collect:

  • IP address, browser type, device identifiers, app version
  • Location data (if enabled)
  • Activity logs, cookies, and analytics tracking


Information from Third Parties
We may also receive information from:

  • Partner labs and imaging centers
  • Payment processors
  • Other healthcare providers collaborating in your care


2. How We Use Your Information

We use information to:

  • Provide and coordinate services (IV therapy, HRT, weight management, pain management, prehabilitation)
  • Manage accounts, secure logins, and process payments
  • Respond to inquiries and send administrative messages (e.g., appointment reminders, billing notices)
  • Improve and personalize patient experience
  • Maintain security, comply with HIPAA, and meet legal obligations
  • Send limited marketing communications (if not opted out)


3. Information Sharing

We never sell your personal information. We share only:

  • With your consent
  • With authorized providers or labs involved in your care
  • With HIPAA-compliant vendors under Business Associate Agreements
  • As required by law or to protect safety


4. Security

We safeguard your data using:

  • HIPAA-compliant encrypted EHR systems
  • Secure storage and encrypted transmission
  • Staff privacy training and access control
  • Regular audits and security testing

No system is 100% secure, but we continuously improve our safeguards.


5. Your Choices & Rights

You may:

  • Review/correct your personal information
  • Request medical records
  • Withdraw marketing consent
  • Request account deletion (subject to legal recordkeeping obligations)
  • Opt out of SMS or email at any time using provided unsubscribe methods


6. Cookies and Tracking

You may refuse cookies via browser settings. Disabling cookies may affect site functionality.


7. Push Notifications

If using our App, you can disable notifications at any time in device settings.


8. Changes to This Policy

We may update this policy periodically. Updates will be posted with the revised effective date.


9. Contact Us

Privacy Officer: R. Nwauche, ESQ — Chief Counsel

  • Email: privacy@athleticsmd.org
  • Phone: 844-348-6348
  • Mailing Address: 3450 Fort Meade Road, Suite 110, Laurel, MD 20724



SMS Terms and Conditions for AthleticsMD®

1. SMS Consent Communication
Phone numbers collected for SMS consent will never be sold or shared with third parties for marketing.


☐ By checking this box, I consent to receive text messages related to appointment reminders, billing notices, follow-up messages, and limited promotions from AthleticsMD®. You can reply "STOP" at any time to opt out. Message and data rates may apply. Message frequency may vary. Text HELP to 844-348-6348 for assistance. For more information, please refer to our Privacy Policy and SMS Terms and Conditions on our website.


2. Types of SMS Communications
If you opt in, you may receive:

  • Appointment reminders and confirmations
  • Lab result notifications (no PHI sent in SMS; portal links only)
  • Prescription refill and follow-up reminders
  • Billing and payment notices
  • Limited promotions or offers related to AthleticsMD® services

Example:
“Hello, this is a reminder of your upcoming appointment with AthleticsMD® on [Date] at [Time]. Reply STOP to opt out.”


3. Message Frequency
Frequency may vary by service. Patients may receive up to 5 messages per week related to appointments, billing, and follow-ups.


4. Fees
Standard message and data rates may apply depending on your mobile carrier.


5. Opt-In Method
You may opt in by:

  • Checking the SMS consent box on online or paper intake forms
  • Verbally agreeing during intake
  • Texting AthleticsMD® first through our enrollment number


6. Opt-Out Method
You may opt out at any time by replying STOP to any AthleticsMD® message. You may also contact us at 844-348-6348 to be removed.


7. Help
For assistance, reply HELP, call us at 844-348-6348, or visit  www.athleticsmd.org.


8. Standard Disclosures